The Eclerx Location in Pune Analyst - Inbound Chat - Customer Operations

Are you passionate about delivering exceptional customer experiences ? Do you thrive in a fast-paced environment where you can make a difference ? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team within our Pune facilities.

In this role, you will be the go-to resource for our valued customers via live chat. You will handle a variety of inquiries , ensuring a positive and seamless experience.

Responsibilities include but are not limited to:
Providing prompt and accurate responses to customers through live chat.
Addressing customer issues effectively and efficiently.
Documenting customer interactions and keeping logs accurately.
Working alongside other teams to ensure a positive customer journey.

If you are a dedicated individual with excellent communication and problem-solving skills, we encourage you to apply!

Shape your career as an Analyst in Customer Operations - Inbound Chat at Eclerx

Are you a driven individual with a knack for communication? Do you thrive in a fast-paced environment and stand out in providing exceptional customer service? If so, Eclerx has an exciting opening waiting for you!

We are actively seeking talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will more info be the frontline support for our valued customers, resolving their questions in a timely and professional manner.

Utilize your {strongcommunication skills to create clear and concise responses, ensuring a seamless customer interaction.

Play a role in maintaining a high level of customer delight
Work together with our dedicated support team to address complex concerns
Regularly develop your expertise in our products and services

Join a dynamic team where your contributions are valued, and you have the opportunity to progress in your career. Submit your application today!

Inbound Chat Analyst Opportunity at Eclerx, Pune

Are you a highly motivated individual with a passion for providing exceptional customer service? If so, then we have an amazing opportunity for you! Eclerx is currently seeking a talented and enthusiastic Inbound Chat Analyst to join our team in Pune.

This role involves responding to customer inquiries. You will be the primary resource for customers, providing prompt and courteous service.

We offer a dynamic work environment with opportunities for development. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!

Responsibilities include but are not limited to:
Provide prompt and courteous customer support via chat.
Respond to customer inquiries in a timely and helpful manner.
Troubleshoot customer issues and provide solutions.
Document customer interactions accurately.
Maintain a positive and professional attitude at all times.

Dedicated Analyst Role : Inbound Chat at Eclerx Pune

At Eclerx Pune, we're looking for a dynamic Customer-Focused Analyst to join our expanding team. In this rewarding role, you'll be the main support for our valued customers via inbound chat. Your mission will be to offer exceptional customer service by handling inquiries, fixing technical issues, and maintaining a positive customer experience.

Employing your critical thinking skills to diagnose customer issues quickly and efficiently.
Working with internal teams to resolve complex customer requests.
Being informed on our offerings and industry trends.

If you're a go-getter with a commitment to excellence, we encourage you to apply. This is your chance to make a tangible impact in the lives of our customers.

Eclerx Now Hiring Inbound Chat Analysts for Customer Operations

Eclerx Pune is actively searching for talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!

Responsibilities will encompass providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.

To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.

Specialist - Inbound Chat: Empowering Customers at Eclerx

At Eclerx, our Associate s for inbound chat are the soul of customer engagement . They offer a top-notch interaction to each customer who connects through our system. These dedicated individuals are driven about handling customer issues in a efficient and courteous manner. By proactively supporting customers, they strengthen lasting relationships and contribute to the overall achievement of Eclerx.